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Havenly Hub Case Study

Creating an Intelligent Property Platform to Streamline Operations and Workflow

TL;DR

  • Our client, the founder of Havenly Hub(placeholder name due to NDA), approached Veroke to build a modern, intuitive property management platform that simplifies maintenance, security, and tenant services.
  • We designed and developed a dual-platform mobile app using Flutter, with a Node.js backend and a ReactJS-powered admin panel.
  • The platform allows tenants to book amenities, schedule maintenance, track parcels, and manage visitors, all from a single interface.
  • Havenly Hub has streamlined operations for property managers and improved the daily experience for residents across Qatar.

Havenly Hub's
Key Value Metrics

2-in-1 Platform 

iOS and Android App built on Flutter

4 Core Modules

Maintenance, Amenities, Parcels, Visitors

Reducing Costs

Tasks reduced from hours to minutes

Increased Retention

Improved tenant satisfaction

The Challenge: Fragmented Operations and Rising Expectations

Managing residential buildings was becoming increasingly complex. Owners and operators were juggling multiple workflows across different tools and teams, while tenants were left with slow service, long response times, and minimal digital convenience.

The client needed a solution that could:

  • Consolidate building services into one seamless app.
  • Empower tenants to manage their home experience independently.
  • Create operational visibility and control for property teams.
  • Ensure privacy, security, and trust across interactions.
  •  

The Mission: Build a Reliable Digital Assistant for Property Owners

Veroke was engaged to turn the client’s vision into a full-fledged platform, something more than a service request tool.

  • It had to operate as a smart assistant that simplifies everyday property operations and enhances tenant engagement.
  • We worked closely with stakeholders to understand the lifecycle of residential living.
  • Identifying critical friction points across four major workflows: maintenance, amenities, deliveries, and visitor access.

Here’s How We Did It

1. End-to-End User Journey Mapping

  • Conducted sessions with property managers, residents, and service providers to identify use cases and inefficiencies.

  • Designed low-fidelity wireframes and validated workflows for each tenant-facing and admin feature.

2. Core App and Infrastructure Development

  • Built a dual-platform mobile app using Flutter to reduce development time and ensure consistency across devices.
  • Developed a secure Node.js backend with scalable APIs and service integrations.
  • Created a ReactJS-based admin dashboard for managers to view logs, assign requests, and monitor activity.

3. Key Modules and Features

  • Maintenance Scheduling
    Tenants can book repair services, select time slots, and track progress. Property teams get a real-time dashboard to manage incoming requests efficiently. 
  • Amenities Booking
    A simplified booking system for shared spaces like gyms or pools, with automated availability and instant confirmations.
  • Parcel Management
    Bellboy service integration allows secure delivery drop-offs even when the resident is away. Notifications keep tenants informed about incoming packages.
  • Visitor Registration Digital visitor access with QR-based logging and pre-approvals. Security teams receive alerts, and tenants are notified on visitor arrival.

4. Impact and
Outcomes

  • Operational Streamlining
    Managers reported a significant reduction in manual coordination. Most tasks that took hours are now completed in minutes.
  • Improved Tenant Experience
    Tenants found the app intuitive and fast, leading to positive feedback and increased retention in multiple properties.
  • Secure and Organized Communities  Digitally logged visitor entries and secure parcel tracking have enhanced trust and accountability within buildings.

A Platform Built to Scale

Havenly Hub now serves as a model for how modern property management should operate. It is not just a utility; it is a strategic asset for real estate developers and residential operators looking to deliver premium service without operational overhead.

The collaboration between Veroke and the client continues as we iterate on new features, add analytics capabilities, and expand to more buildings.

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