Transforming a 24-Year-Old Card Grading Business into a Digital Experience for Collectors
TL;DR
- With over two decades of expertise in grading trading cards, Card Score Master (CSM) partnered with Veroke to create a mobile-first experience for collectors.
- Our client approached Veroke to digitize the grading process with a cross-platform app, streamlining submissions, updates, and customer engagement.
- Veroke delivered a fully functional iOS and Android application built using React Native, along with a clean and intuitive UI/UX.
- In two phases, we launched the core app and then improved and extended its capabilities, earning the client’s trust to lead the next wave of innovations.
Milestones of Transformation
A Seamless Submission Flow
Real-Time Status Tracking
Cross-Platform Availability
Increased User Satisfaction
The Client: A Pioneer in Card Grading
With over two decades of experience, Card Score Master (CSM) (placeholder name due to NDA) has built a name synonymous with accuracy and trust in sports card grading.
Its process-driven, expert-based authentication model positioned it as a leader in its niche.
But as digital-first collectors emerged, CSM realized that a dedicated mobile platform was essential to remain competitive, streamline submissions, and improve customer experience.
The Challenge: Bridging Heritage with Digital Access
Despite its legacy success, CSM operated with mostly offline or fragmented workflows.
Collectors often had to rely on manual forms, emails, or third-party platforms to interact with the company. This created friction in an otherwise meticulous process.
The company’s CTO approached Veroke with a clear ask: build a sleek, reliable mobile app that digitizes CSM’s grading lifecycle while staying true to the company’s premium identity. Enable users to submit cards, track grading status, and view results.
The Solution: A Two-Phase Product Rollout
Phase 1: From Concept to Launch
Our team kicked off with a rapid discovery session led by CSM’s CTO. Once the initial scope was finalized, we designed high-fidelity wireframes and UI mockups, optimized for both Android and iOS users.
After receiving the approval on the design, we developed the frontend in React Native, giving CSM a unified codebase for speed and consistency.
The MVP allowed users to:
- Register and manage accounts
- Submit cards with image uploads and details
- Track grading status through the app
- Receive push notifications when grading milestones are completed
Phase 2: Feature Expansion & Performance Refinement
Building on user feedback, Phase 2 focused on enhancing performance and expanding functionalities. We refined UI interactions, improved form flows, and strengthened real-time update mechanisms.
Our team continued to work closely with the client to ensure all changes aligned with their grading workflows and customer experience expectations.
Behind the Build
- Technology: React Native for cross-platform consistency and speed
- Delivery Model: Two-phased sprint-based development
- Quality: Manual and automated QA to ensure end-to-end reliability
Outcomes: Setting the Stage for the Future
The app’s release marked a major milestone in CSM’s digital journey. With thousands of collectors now able to submit, monitor, and interact with their card grading process from their phones, CSM significantly improved its operational efficiency and customer engagement.
Veroke’s role in transforming CSM’s grading services laid the groundwork for an innovation-forward roadmap. As the client prepares to introduce new value-driven features in Phase 3, Veroke remains the technology partner of choice, combining industry understanding with speed, quality, and UX excellence.
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