Building a Fully Digital Diagnostic Lab Platform for Saudi Arabia's Wareed Labs
TL;DR: Here’s How We Transformed Wareed Labs' Operations Digitally
- Wareed Labs partnered with Veroke to transform its diagnostic services into a mobile-first, end-to-end digital experience.
- Delivered four interlinked platforms: Patient App, Collector App, Doctor App, and Admin Dashboard.
- Core goals included real-time tracking, seamless test booking, home sample collection, and teleconsultation services.
- Platform built using Angular, Node.js, Swift, and Kotlin for performance, security, and scalability.
- Within 4 months of launch, Veroke helped Wareed Labs open a new revenue stream and expand their network. Their app became the #1 revenue generator among all 60 medical delivery apps in the kingdom.
Wareed Labs Key
Performance Metrics
5x
Increase in monthly test bookings since digital launch
98%
Reports delivered digitally within 24 hours
60%
Faster Sample collection coordination via the new Collector App
99.7%
Payment success rate across integrated gateways
The Challenge: Reimagining Diagnostics
Wareed Labs set out to eliminate the need for patients to physically visit diagnostic labs. The objective was to create a digital platform that:
- Enabled users to book tests and pay online from their mobile phones
- Allowed sample collection from home with real-time tracking
- Delivered lab reports digitally and quickly
- Connected patients to doctors for post-test consultations
- Provided full visibility and control to administrators over day-to-day operations
The Solution: A Seamless Diagnostic Platform Built for Scale
Veroke designed and delivered a complete digital ecosystem tailored to Wareed Labs’ needs. Each module was developed with dedicated functionality, but all were unified within a single operational infrastructure.
The complexity of integrating these functions across patient, doctor, collector, and admin journeys posed both a technical and operational challenge. Wareed needed a system that was stable, secure, scalable, and easy to use for patients of all ages.
Our Transformation Strategy
1. Patient App: Complete Lab Services in Your Pocket
Developed using Kotlin and Swift, the patient-facing app offered:
- Test package browsing and instant bookings
- Secure online payments and confirmation
- Real-time sample tracking
- Digital report access
- Doctor consultation scheduling
The app was built with multilingual support and a lightweight UI for users across all regions in Saudi Arabia.
2. Collector App: Efficient, Real-Time Sample Management
To ensure timely sample collections, Veroke developed a dedicated app for Wareed’s logistics team:
- Collectors receive task assignments automatically
- GPS navigation to patient addresses
- Live updates on pickup status
- In-app task logging and time stamps
This enabled field teams to coordinate more efficiently, with a 60% improvement in average collection response times.
3. Doctor App and Scheduling System: Lab-Driven Consultations
Doctors use the custom-built app to:
- View patient lab reports ahead of consultations
- Set and manage their availability
- Conduct secure video or voice consultations
- Track consultation history and outcomes
The integration of diagnostics with virtual care improved post-test engagement by over 3x.
4. Admin Dashboard: Command Center for Operations
Veroke built a robust web dashboard using Angular and Node.js to centralize Wareed’s back-office operations:
- Manage user accounts, test orders, and reports
- Track payments, assign collectors, and schedule doctors
- View system-wide alerts, queries, and data logs
- Access real-time analytics and historical performance reports
5. Notification and Payment Systems
Each module included secure authentication, in-app notifications, and real-time payment reconciliation.
The platform maintained a 99.7% success rate for online transactions and helped reduce missed appointments and delayed reports.
A Scalable Healthcare Engine, Built with Purpose
Wareed Labs now delivers diagnostics at home, with minimal delays and a full-circle digital experience. The platform not only improved patient convenience but also enabled faster, more coordinated internal operations.
Looking to reimagine your healthcare or diagnostic operations? Let’s connect and build something that makes a difference and provides value.
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